Refund Policy

Last Updated: January 26, 2026

At PRIME Shoppe Online, customer satisfaction is our priority. Since we deal in fresh produce and groceries, we have established the following guidelines to ensure a fair and transparent refund process.

1. Cancellation Policy

• Standard Orders: You can cancel your order at any time before it is dispatched for delivery. Once the order has left our facility for our 3-hour delivery window, cancellations may not be possible.
• How to Cancel: Please call us immediately at +91 98765 43210 for urgent cancellations.

2. Returns and Replacements

Given the nature of our products, our return policy varies by category:

• Perishable Items (Vegetables, Meat, Dairy): These items can only be returned at the time of delivery if the quality is not up to standard or the item is damaged. Please inspect these items upon arrival.
• Non-Perishable Items (Grains, Pulses, Spices, Cleaning Supplies): These can be returned within 24 hours of delivery, provided the packaging is unopened and the product is in its original condition.

3. Refund Eligibility

A refund or credit will be issued if:

• The product delivered is damaged or expired.
• The wrong product was delivered.
• An item you paid for is missing from your delivery.

4. Refund Process

• Mode of Refund: Approved refunds will be processed back to the original payment method or credited to your PRIME Shoppe account wallet for future purchases, as per your preference.
• Timeline: Once approved, the refund typically reflects in your account within 5-7 business days, depending on your bank's processing time.
• Cash on Delivery: For COD orders, refunds will be issued via bank transfer or store credit.

5. Non-Refundable Situations

We cannot offer refunds in the following cases:

• Incorrect delivery address provided by the customer.
• Customer not available at the time of delivery after multiple attempts.
• Perishable items reported for return after the delivery executive has left.

6. Contact Us for Support

If you have an issue with your order, please take a photo of the product and contact us immediately: